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Order Status/Returns/Exchanges
Click here to submit a support issue. Please include your order number to help us reference your order quickly.

Privacy Statement
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Painagirl.com Security
Customers who use their credit cards to purchase products on the painagirl.com web site will find that their information is handled safely and securely. Their browsers and the painagirl.com Yahoo! Store secure server typically encrypt confidential information during transmission, ensuring that transactions are private and protected. Painagirl.com further guarantees the safety of the transaction as follows: If a purchase made from Painagirl.com is found to involve unauthorized use of a credit card, the customer simply notifies their credit card provider and follows that company's reporting rules and procedures. If, through no fault of the customer, the credit card company finds credit card fraud but does not waive the customer's entire liability for unauthorized charges, Painagirl.com will reimburse the customer for the remaining liability, up to a maximum of fifty dollars (US$50.00) per card.

Order Processing
Shipping within the United States typically takes 5-7 business days. In-stock items are shipped right away, but if we need to order it from the manufacturer, it may take a little longer. If an item is on backorder, we will notify you of the estimated ship date via email.

Backorders or Products Out of Stock
If a particular size is not shown in the size selection box for an item, that means it is currently out of stock or not available. If we are unable to fill your order within 5 business days, we will put in on backorder and we will notify you of the estimated delivery date via e-mail. If you do not respond to the e-mail, we will assume that you want you order to be processed and shipped when it becomes available.

Payment Methods
Painagirl.com accepts Visa, Mastercard, Discover and American Express. Your credit card will be AUTHORIZED to hold funds and verify they are available and CHARGED when your order is shipped.

Shipping and Handling
Painagirl.com offers a scaled shipping rate for all shipments within the United States sent via US Priority Mail, First Class US Mail or Express US Mail plus a small handling fee. Our standard practice is to pack and ship all orders within 2-3 business days of receipt. Please allow 5-7 days for delivery. Once your item has shipped and the carrier has it delivery is out of our hands, but we do our best to make sure you get your items in a timely fashion.

Important Note For International Customers
Regardless of shipping method, international customers will be responsible for any duties or costs charged by their local customs office. Unfortunately PainaGirl.com cannot mark your packaging as a gift or intentionally mark down the price of merchandise. To do so would risk losing our license to ship.

NOTE: Please make sure to input the correct shipping address. Customers will be responsible for extra shipping costs incurred should an order be returned to PainaGirl.com due to an input error on the customer's part.

Returns and Exchanges
If you need to exchange your item for a different size, you can send the item back to us in its original condition along with instructions on what size you want and we will send the new item to you. If you want to return an item for a refund, simply ship the item back to us in its original condition for a refund. There is a 20% restocking fee for all returns. There is no fee for exchanges. Shipping and handling charges are not refundable. All exchanges and returns must be postmarked no later than 15 days after receipt.

Ship all exchanges/returns to:

PainaGirl.com
PO Box 970332
Waipahu, Hawaii 96797



and send an email to cspaina@gmail.com to let us know so we can keep an eye out for it. We recommend returning the merchandise via an insured carrier, as we are not responsible for lost returns.



SIZING CHARTS
Womens Sizing Chart
Due to the variances of sizes between different manufacturers, we have included individual sizing charts for each women's item in our store. Please check each sizing chart to ensure the best chances for a good fit. We suggest measuring the bust, waist, and hip with a tape measure, then adding 1-2 inches to your body measurements to account for movement and comfort. We hope that this added feature will ensure the best possible fit for you, and prevent any inconveniences involving returns. However, if the item doesn't fit as expected, we will be happy to exchange it for another size and/or refund your money.

Mens Sizing Chart
Small: 34-36
Medium: 38-40
Large: 42-44
XL: 46-48

Questions and Comments
Please feel free to send us your comments and questions and we will respond to you within 24 hours.

Mahalo nui loa!